Справочник Пользователя для Pelco C3432M-F

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C3432M-F (6/08)
Troubleshooting
Problem
Possible Cause
Suggested Remedy
No video
PoE power issue 
• Check Cat5 cable connection.
• Verify PoE is enabled.
• Disconnect the Cat5 cable from the PoE and then 
reconnect the cable. Check the LED inside the back 
box to see if it is flashing green, indicating the 
camera has power.
Power issue (24 VAC)
• Check the 24 VAC power supply connection.
• Disconnect the network cable and then reconnect it 
to the camera. Check the LED inside the back box to 
verify if it is flashing green, indicating the camera 
has power.
Network connectivity issues
• Check network cable connections.
• Disconnect the network cable and then reconnect it 
to the camera. Check the LED inside the back box to 
verify if it is flashing green.
• Replace network cable with new cable. If new 
cable does not work, contact Pelco Product Support 
at 1-559-292-1981 or 1-800-289-9100.
Defective camera
• Check the camera’s 10-pin connector inside the 
back box to make sure it is connected.
• Use a service connector to check camera operation. 
Connect one end of the service connector to the 
service connector input inside the back box. Then 
connect the other end of the service connector to a 
monitor.
• Replace camera module with new camera. If the 
new camera does not work, contact Pelco Product 
Support Department at 1-559-292-1981 or 
1-800-289-9100.
Image too dark/
black image
Installation error
• Make sure the lens cover in not installed.
• Make sure camera is not located in an environment 
with zero light.
• Use a service connector to check camera operation. 
Connect one end of the service connector to the 
service connector input inside the back box. Then 
connect the other end of the service connector to a 
monitor.
• Replace camera module with new camera. If the 
new camera does not work, contact Pelco Product 
Support at 1-559-292-1981 or 1-800-289-9100.