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3
INSTALLING YOUR WATER HEATER
Consumer Information
This water heater should be installed in accordance with 
the local code authority having jurisdiction, the power 
company or electric utility, and this installation manual. 
In the absence of local code requirements, follow the 
regulations set forth in the latest edition of The National 
Electric Code, NFPA 70. This is available from the 
following:
National Fire Protection Association
1 Batterymarch Park
Quincy, MA 02269
American National Standards Institute
1430 Broadway
New York, NY  10018
Check your phone listings for the local authorities having 
jurisdiction over your installation.
Consumer Responsibilities
This manual has been prepared to acquaint you with the 
installation, operation and maintenance of your electric heat 
pump water heater and to provide important safety information 
in these areas. 
We urge you to read all of the instructions thoroughly before 
attempting the installation or operation of this water heater. 
This manual should be kept for future reference.
The manufacturer of this water heater will not be liable for any 
damages caused by failure to comply with the installation and 
operating instructions outlined in this manual. 
If you lack the necessary skills required to properly install this 
water heater or you have diffi culty following the directions, you 
should not proceed but have a qualifi ed person perform the 
installation of this water heater.
Examples of a qualified person include: licensed plumbers, 
authorized electric company personnel, and authorized 
service personnel.
Massachusetts code requires this water heater to be installed 
in accordance with Massachusetts 248-CMR 2.00: State 
Plumbing Code and 248-CMR 5.00.  
A data plate identifying your water heater can be found 
adjacent to the upper element door. When referring to your 
water heater always have the information listed on the data 
plate readily available, to include the model and serial number.
Retain your original receipt as proof of purchase.
Basic Operation Fundamentals
The Heat Pump Water Heater (HPWH) is an integrated 
heat pump water heater unit, having an 850 watt 
compressor and external coil heat exchanger with backup 
electric elements (See Figure 1). When in Effi ciency Mode 
the heat pump draws heat from the ambient air in the room 
and transfers it to the water in the tank through the coil 
heat exchanger. While in Electric Mode the water heater 
functions like a standard electric water heater, relying on 
the electric elements to heat the water. A Hybrid Mode is 
available that relies primarily on the heat pump to heat 
the water while the electric elements only function during 
high demand periods. (See “Adjusting the User Interface 
Module/ Operational Mode” section).  The more often 
the unit operates using the heat pump, rather than the 
elements, the more effi cient the unit will be.
The 80-gallon tank capacity of this water heater is intended 
to take optimal advantage of the heat pump’s capability to 
heat water for large families or those having higher than 
normal hot water requirements.  This high capacity will 
enable the unit to operate in the maximum effi ciency mode 
more often than other models having lower capacity.
The HPWH uses about half the electricity of a comparably 
sized conventional electric water heater when operating 
in the Effi ciency Mode, and provides up to ½ ton cooling 
capacity and dehumidifi cation.  It is designed for indoor, 
residential applications for installation in a basement, 
garage or utility room (See “Location Requirements” 
section).
Ambient Air
Cool/Dehumidified Air
Heat Exchanger
(Heat Transfer Coils)
Upper Element
(4500 Watt)
Lower Element
(2000 Watt)
Water Tank
Jacket
Figure 1
Heat Pump Water Heater Basic Operation
Heat Pump
(Transfers heat 
from ambient 
air to Heat 
Exchanger)
Unpacking the Water Heater
WARNING
Excessive Weight Hazard
Use two or more people to move and install 
water heater.
Failure to do so can result in back or
 
other injury.
Removing Packaging Materials
IMPORTANT:
 Do not remove, cover or deface any 
permanent instructions, labels, or the data label from either 
the outside of the water heater or on the inside of water 
heater panels.