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alert conditions
When the control system declares an Alert condition it will display 
an Alert message on the control system's LCD with a question "?" 
mark. The water heater will continue to operate during an Alert 
condition but the water heater must be serviced by a qualified 
service agent as soon as possible.
resetting control system lock outs
To reset the control system from a lock out condition; turn the 
power supply off for approximately 20 seconds and then back on. 
keep in mind; if the condition that caused the Fault has not been 
corrected, the control system will continue to lock out.
diagnostic checks
Turn off power to the water heater
before performing any service.
Electrical Shock Hazard
Label all wires prior to disconnecting
when performing service. Wiring errors
can cause improper and dangerous
operation.
Verify proper operation after servicing.
Failure to follow these instructions can
result in personal injury or death.
some of the messages the control system will display on the LCD 
when there are operational problems. This is not a complete list. 
Along with each of the Fault and Alert messages described there 
will be a list of possible causes and things to check and repair.
Only  qualified  service  agents,  as  defined  in  Qualifications  on 
page 6, using appropriate test equipment, should perform any 
service procedures on the water heater. 
note:  if  you  are  not  qualified  and  licensed  or  certified  as 
required by the authority having jurisdiction to perform a given 
task do not attempt to perform any of the diagnostic or service 
procedures described in the following section. 
if you do not understand the instructions in the following section 
do not attempt to perform any procedures.
Call the technical support phone number listed on the back cover 
of  this  manual  for  further  technical  assistance  or  to  locate  a 
qualified service agent in your area.
Jumping out control circuits or components can
result in property damage, personal injury or death.
Service should only be performed by a qualified service
agent using proper test equipment.
Altering the water heater controls and/or wiring in any way
could result in permanent damage to the controls or water
heater and is not covered under the limited warranty.
Any bypass or alteration of the water
heater controls and/or wiring will result
in voiding the appliance warranty.
Altering the water heater controls and/or wiring in any way
could result in altering the ignition sequence allowing gas to
flow to the main burner before the hot surface igniter is at
ignition temperature causing delayed ignition which can
cause a fire or explosion.
•  Colder incoming water temperature lengthening the time 
required to heat water to desired temperature.
•  Hot water piping leaks, open faucets, water heater drain 
valve leaking or open.
•  Sediment or lime scale accumulation may be affecting water 
heater operation. See maintenance on page 64 for sediment 
and lime scale removal procedures.
•  Water heater not firing at full input rating. Check manifold 
gas pressure, see instructions on page 54. Check actual firing 
rate of the water heater, see instructions on page 55.
water is too hot
•  operating Set Point is set too high. See operating Set Point 
•  Upper and/or Lower Probe Offset settings improperly set - 
•  improper water piping - see diagrams beginning on page 71.
noisy operation
•  Sediment or lime scale accumulations can cause rumbling 
and pounding noises during heating cycles. See the 
maintenance section of this manual beginning on page 64 for 
sediment and lime scale removal procedures.
•  Normal operating noise of electrical components; 
Combustion Blower, transformer hum, relay contact closure.
water leakage is suspected
•  Ensure the water heater drain valve is tightly closed.
•  Check cleanout opening for leaks - see Figure 5 on page 10.
•  Check inlet/outlet water connections and system piping.
•  Check the Temperature-Pressure relief Valve.
•  Excessive water temperature.
•  Excessive water pressure.
•  Defective Temperature-Pressure relief Valve.
note: Excessive water pressure is the most common cause of 
Temperature-Pressure  relief  Valve  leakage.  Excessive  water 
system pressure is most often caused by "thermal expansion" 
Systems on page 15. The Temperature-Pressure Relief Valve is 
not intended for the constant relief of thermal expansion.
Temperature-Pressure relief Valve leakage due to pressure build 
up in a closed system that does not have a thermal expansion 
tank installed is not covered under the limited warranty. Thermal 
expansion tanks must be installed on all closed water systems.
replacement parts
replacement  parts  may  be  ordered  from  the  manufacturer, 
authorized service agencies or distributors. When ordering parts 
be sure to have the complete water heater model Number, Serial 
Number and Series Number available. This information can be 
found on the rating label affixed to the water heater.
refer  to  the  parts  list  included  with  the  water  heater  from  the 
factory  for  more  information  or  call  the  parts  department  or 
technical support phone number listed on the back cover of this 
manual for further assistance.
fault and alert conditions
fault conditions
When the control system declares a Fault condition it will display 
a Fault message on the control system's LCD with an exclamation 
"!"  mark. The  control  system  will  lock  out  and  disable  heating 
operation until the condition is corrected. The water heater must 
be serviced by a qualified service agent before operation can be 
restored.