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VISIONPRO
®
 IAQ TOTAL HOME COMFORT SYSTEM
35
68-0287—1
TROUBLESHOOTING
Table 15. Troubleshooting.
Symptom
Possible Cause
Action
Display does not come on
Thermostat is not being powered
Check if the thermostat is mounted and latched on the wall 
plate. If not:
— Mount and latch the thermostat on the wallplate.
Check if the circuit breaker is tripped or the fuse is blown; if 
it is:
— Reset the circuit Breaker or replace the fuse.
Check if the power switch at the equipment is in the off 
position; if it is:
— Set to the on position.
Check for 24 Vac between terminals 2 and 3 at the 
thermostat.
— Replace any broken wires if 24Vac is not present.
— Replace thermostat if 24Vas is present.
Check for 24 Vac between terminals R and C at the 
Equipment interface module.
— If 24Vac is not present consult electrician.
— If 24 Vac is Present replace Equipment interface 
module.
Temperature setting does not 
change
The upper and lower temperature 
limits reached
Check temperature setpoints.
Check installer setup Numbers 0600 and 610; modify as 
needed.
Keypad is fully locked
Check Installer Setup Number 670 to change keypad 
locked options.
Heating or cooling does not 
come on and thermostat is not 
calling for heat or cool.
Thermostat minimum off timer is 
activated
Wait up to 5 minutes for the system to respond (Wait is 
displayed on the Thermostat home screen.
System selection is not set to Heat 
or Cool
Set system selection to correct setting.
Heating or cooling does not 
come on and thermostat is 
calling for heat or cool.
Heating or cooling equipment is not 
operating
Check Wiring.
Check installer setup number 172 and verify the correct 
system type is chosen.
Verify operation of equipment in system test mode.
Heat does not turn on (“Heat On” 
is solid in the display)
Heating Equipment failure
Check for 24 Vac at the equipment on the secondary side 
of the transformer between power and common. If voltage 
is not present check the heating equipment to find the 
cause of the problem.
Check for 24 Vac between the heat terminal(s) on the 
equipment interface Module and transformer common. If 
present check heating equipment to find the cause of the 
problem.
Loose or broken wire connection 
between Equipment Interface 
Module and heating equipment.
Check for 24 Vac between the heat terminal(s) on the 
HVAC equipment and system transformer common. If 
voltage is not present check for loose or broken wires 
between the EIM and heating equipment.
Communication is not being 
completed
End the call for heat at the thermostat then repeat the call 
for heat. Check the communication LED on the EIM board.
— If the LED does not blink, check communication 
wiring (wire between terminal 1 on both the EIM 
and thermostat.
— If the LED does blinks correctly, check for 24 Vac 
between heating terminals on the EIM and the sys-
tem common.
If 24 Vac is not present check the R to Rh connection on 
the EIM, if the connection is good replace the EIM.