Справочник Пользователя для Plantronics W410

Plantronics Savi User Guide

18

When I dial from my softphone 
application, nothing happens. 

Ensure your headset is charged.
Ensure your headset is subscribed to the USB adapter. See 

Subscribing a Headset.

Ensure that the Plantronics software is installed. To download, visit 

plantronics.com/software. 

Ensure that you are using a compatible softphone application. For a list of compatible softphones, 
visit

 plantronics.com/software.

If the Plantronics software is not installed and you do not have a compatible softphone, you must 
first press the call control button and then use the softphone interface to place/answer/end calls.
Ensure that the headset is the default sound device. The Plantronics control panel will launch the 
sound devices control panel by going to Plantronics Control Panel > Preferences > General – 
Launch Audio Devices Control Panel.
Disconnect and re-connect the USB adapter. It will be solid red until it subscribes to the headset;  
it will be solid green when successfully subscribed to the headset. 
Restart your computer. 

Speaking and/or listening volume is 
too low or too high.

Adjust headset listening volume with volume button. 
Adjust listening/speaking volumes in the computer’s sound control panel/system preferences. 
Adjust listening/speaking volumes in the softphone application. 

The sound is distorted or I hear an 
echo in the headset.

Reduce speaking and/or listening volume on the computer using your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.

I can no longer hear any audio 
through my PC Speakers.

For Windows XP systems

•  Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel.
•  Under “Sound Playback”, change the default setting from Savi Office to your PC speakers. 

Click “OK” to confirm your change. 

For Windows Vista systems

 

•  Refer to the “Sound” option in your PC Control Panel.
•  Under the “Playback” tab, change the default setting from “Speakers Savi Office” to your PC 

speakers. Click “OK” to confirm your change.

For Mac OS X

•  Choose Apple menu > System Preferences and click Sound.
•  Click Output, and then select “Internal Speakers” or your speaker choice. 

Talk time performance is significantly 
degraded even after a full recharge.

The replaceable battery is wearing out. Contact 

plantronics.com

 to purchase a new battery. Use 

only the battery type supplied by Plantronics.