Справочник Пользователя для Plantronics C620

Problem

Solution

I cannot hear caller.

• The USB adapter is not set as the default

audio device. Use the Audio settings

in Windows under Sounds and Audio

Devices to select “Plantronics C610/

C620” as the audio device.

• Listening volume is too low. Press the

volume up button on the headset.

Callers cannot hear me.

• Headset is muted. Press the mute

button on headset to unmute the

microphone.

• Headset microphone boom aligned

incorrectly. Align the headset boom with

your mouth.

• The USB adapter is not set as the

default Voice device. Use the Voice

settings in Windows under Sounds and

Voice Devices to select “Plantronics

C610/C620” as the voice device.

Sound in headset is distorted.

I can hear echo in headset.

• Lower the listen volume on your

softphone until the distortion disappears.

• Adjust volume on headset.

The other headset I was using to

listen to music does not work any

more.

• The USB adapter will set itself as the

default audio device in Windows. Use

the Audio settings in Windows under

Sounds and Audio Devices to change

the device used for audio.

My headset stops responding

to button presses.

• When a PC goes into standby or

hibernation, the USB adapter no longer

is powered on. Be sure your PC is in an

active state.

My headset does not work

with the headset I am using on my

PC. (I cannot answer or disconnect

from the headset call button).

• Check compatibility list on www.

plantronics.com/personocall to ensure

your softphone is compatible for remote

answer and disconnect.

• When a PC goes into standby or

hibernation, the USB adapter is no longer

powered on. Be sure your PC is in an

active state.

• Be sure PerSono Suite software is

installed and running.

TROUBLESHOOTING

Blackwire, PerSono Suite, and Sound

Innovation are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their

respective owners.
Patents EM 001024681-0001; 001024681-0002; Patents Pending
83001-22 (11.09)

Plantronics, Inc.

345 Encinal Street

Santa Cruz, CA 95060

United States

Tel: 800-789-4971

www.plantronics.com

For product support contact us at www.plantronics.com/support.