Справочник Пользователя для Alesis DEQ230

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Troubleshooting
 
 
6
 
 
73 
Refer All Servicing to Alesis 
 
We believe that the DEQ230 is one of  the best signal processors 
that can be made using current technology, and should provide 
years of  trouble-free use. However, should problems occur, DO 
NOT attempt to service the unit yourself  unless you have training 
and experience. Service on this product should be performed only 
by qualified technicians. NO USER-SERVICEABLE PARTS 
INSIDE. 
 
Obtaining Repair Service 
 
Before contacting Alesis, check over all your connections, and 
make sure you’ve read the manual. 
 
Customers in the USA and Canada:  
 
If  the problem persists, contact Alesis and request the Technical 
Support department. Make sure you have the unit’s serial number 
with you. Talk the problem over with one of  our technicians; if  
necessary, you will be given a return authorization (RA) number 
and instructions on how to return the unit. All units must be 
shipped prepaid and COD shipments will not be accepted. 
 
For prompt service, indicate the RA number on the shipping label. 
Units without an RA will not be accepted. If  you do not have the 
original packing, ship the unit in a sturdy carton, with shock-
absorbing materials such as Styrofoam pellets (the kind without 
CFCs, please) or "bubble-pack" surrounding the unit. Shipping 
damage caused by inadequate packing is not covered by the Alesis 
warranty.  
 
Tape a note to the top of  the unit describing the problem, 
including your name and a phone number where Alesis can 
contact you if  necessary, as well as instructions on where you want 
the product returned. Alesis will pay for standard one-way 
shipping back to you on any repair covered under the terms of  this 
warranty. Next day service is available for a surcharge. Field repairs 
are not authorized during the warranty period, and repair attempts 
by unqualified personnel may invalidate the warranty. 
 
Customers outside the USA and Canada:  
 
Contact your local Alesis distributor for any warranty assistance. 
The Alesis Limited Warranty applies only to products sold to users 
in the USA and Canada. Customers outside of  the USA and 
Canada are not covered by this Limited Warranty and may or may 
not be covered by an independent distributor warranty in the 
country of  sale. Do not return products to the factory unless you 
have been given specific instructions to do so. 
 
Internet Address:  
Important information and advice is available on our web site: 
http://www.alesis.com 
 
Email may be addressed to Support@alesis.com.