Справочник Пользователя для Faber M1600

112  •  Troubleshooting 

•  In the NIC configuration, keep the jumbo frame size set to the maximum allowed. See 

"

" on page 24

. 

•  If VPN software is installed, most likely the VPN driver must be disabled in the NIC properties (open via 

Control Panel). This would be required only on the NIC used with the Genie. 

•  Run the Sapera Log Viewer: Start•Programs•DALSA•Sapera LT•Tools•Log Viewer. Start the Genie 

acquisition program, such as CamExpert. There should not be any "packet resend" messages, else this indicates 
problem due to poor connections or extremely high EMI conditions.   

•  Packet resends might also be eliminated by adjusting the GigE parameter Inter-Packet Delay. Using CamExpert 

(see 

), increase the inter-packet delay value from 0 to 

0.000050 (50µs) and test again.  

If a laptop has had a Genie installed on it and a new NIC is later installed on the laptop, a Genie connected to the 
new NIC will not be found. A quick solution is to deselect/reselect the CorSnid driver on that NIC as follows. 
•  Open the NIC properties (the one connected to Genie) via Control Panel. 

 

 
•  Deselect the CorSnid driver and click the OK button. 
•  Open the NIC properties again and reselect the CorSnid driver. 
•  The Genie will now be found via the automatic device discovery process. This will take a few seconds.