Справочник Пользователя для Lucent Technologies 8.2

DEFINITY ECS Release 8.2
Administrator’s Guide

555-233-506

Issue 1

April 2000

Handling incoming calls

168

Managing vectors and VDNs

SECURITY ALERT:

Vector fraud is one of the most common types of toll fraud because
vectors route calls based on the class of restriction (COR) assigned to
the VDN. Refer to BCS Products Security Handbook for more
information.

Adding a vector directory number

To add a vector directory number:

1. Type

add VDN 5011

and press

RETURN

You enter the VDN extension you want to add. The

Vector Directory

Number

screen appears.

2. Type a description for this VDN in the Name field.

In our example, type

Sales Department

The information in the VDN Name field appears on a display phone. This
allows the agent to recognize the nature of the call and respond
accordingly.

Tip:

The VDN Override on the Vector Directory Number screen controls
the operation of the display.

3. Enter the vector number.

In our example, type

VECTOR DIRECTORY NUMBER

    Extension: 5011
    Name: Sales Department
Allow VDN Override? n
    COR: 1
    TN: 1
Vector Number: 11
    AUDIX Name:
Messaging Server Name:
    Measured: both

Acceptable Service Level (sec):

VDN of Origin Annc. Extension: 301
    1st Skill:
    2nd Skill:
    3rd Skill:

Return Destination:

VDN Timed ACW Interval:

BSR Application:

BSR Available Agent Strategy: 1st-found