Справочник Пользователя для Pelco IP3701H-2X

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18
C2941M (8/07)
 
Troubleshooting
 
Problem
Possible Cause
Suggested Remedy
 
No video
PoE power issue 
• Verify Cat5 cable connection.
• Verify PoE is enabled.
• Disconnect the Cat5 cable from the PoE and then 
reconnect the cable. Power is indicated by the LED. 
The LED will flash (green) five times per second for 
approximately two minutes if the camera has 
power.
Power issue (24 VAC)
• Verify the 24 VAC power supply connection.
• Disconnect the network cable and then reconnect 
it to the camera. Power is indicated by the LED. 
The LED will flash (green) five times per second for 
approximately two minutes if the camera has 
power.
Network connectivity issues
• Verify network cable connections.
• Disconnect the network cable and then reconnect 
it to the camera. Power is indicated by the LED. 
The LED will flash (green) five times per second for 
approximately two minutes if the camera has 
power.
• Replace network cable with new cable. If new 
cable does not work, contact Pelco Product 
Support at 1-559-292-1981 or 1-800-289-9100.
Defective camera
• Use a service connector to verify camera 
operation. Connect one end of the service 
connector to the BNC service connector on the 
camera. Connect the other end of the service 
connector to a monitor.
• Replace camera with a working camera. If the new 
camera does not work, contact Pelco Product 
Support at 1-559-292-1981 or 1-800-289-9100.
Java
 
 
 not installed
• Install JRE
 
 
Image too dark/
black image
Installation error
• Make sure the lens cover in not installed.
• Make sure camera is not located in an 
environment with zero light.
• Use a service connector to check camera 
operation. Connect one end of the service 
connector to the BNC service connector on the 
camera. Connect the other end of the service 
connector to a monitor.
• Replace camera with a working camera. If the new 
camera does not work, contact Pelco Product 
Support at 1-559-292-1981 or 1-800-289-9100.