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C3446M  (7/08)
23
Troubleshooting
Problem
Possible Cause
Suggested Remedy
No video
PoE power issue
• Check Cat5 cable connection.
• Verify PoE is enabled.
• Disconnect the network cable and then reconnect it 
to the dome system. Check the LED on the trim ring 
to verify that it is flashing green, indicating the 
dome system has power.
Power issue (24 VAC)
• Check the 24 VAC power supply connection.
• Disconnect the power cable and then reconnect it 
to the dome system. Check the LED on the trim ring 
to verify that it is flashing green, indicating the 
dome system has power.
Network connectivity issues
• Check network cable connections.
• Disconnect the network cable and then reconnect it 
to the dome system. Check the LED on the trim ring 
to verify that it is flashing green.
• Reset the unit to factory defaults by pressing the 
reset button. Refer to Reset Button on page 22.
• Replace network cable with new cable. If new 
cable does not work, contact Pelco Product Support 
at 1-559-292-1981 or 1-800-289-9100.
Image too dark/
black image
Installation or configuration 
error
• Make sure the lens cover is not installed.
• Make sure dome system is not located in an 
environment with zero light.
• Verify iris setting is correct.
• Verify brightness setting is correct.
• Verify contrast setting is correct.
Image too light
Installation or configuration 
error
• Verify iris setting is correct.
• Verify brightness setting is correct.
• Verify contrast setting is correct.
Image only 
displayed in 
black and white
Configuration error
• Verify video saturation setting is correct.