Справочник Пользователя для Elo TouchSystems 1523L

User Manual: 1523L, 1723L 

SW601951 Rev A, Page 20 of 29 

 

Chapter 5: Technical Support 

 

If you are experiencing trouble with your touchmonitor, refer to the following suggestions. 

If the problem persists, please contact your local dealer or contact Elo Touch Solutions 
Customer Service. 

 

 
 

The touchmonitor does not respond when 
turning on the system 

Check that the DC power adaptor is properly 
connected 
Verify the DC power adaptor is functioning 

Monitor display is dim 

Use the OSD to increase the brightness 
Use the OSD to increase the contrast 

Monitor display is blank 

If the Power Status LED is blinking, the monitor or 
Computer Module may be in SLEEP mode. Press 
any key / move the mouse / touch the Touchscreen to 
see if the image reappears 
Check that the signal source device is turned on 
Check that that there are no loose cable connections

Monitor displays an “Out Of Range” 
message 

Adjust your computer’s resolution/timing mode to be 
within the allowable timing ranges specified for your 
touchmonitor (see website for specifications) 

Monitor display image looks abnormal 

Adjust your computer’s resolution/timing mode to be 
within the allowable timing ranges specified for your 
touchmonitor (see website for specifications) 
Use the Auto Adjust function in the OSD 

Touch functionality doesn’t work 

Verify your PC has the latest Elo drivers installed 
Perform the calibration routine provided with the 
latest Elo drivers 

The OSD buttons or power button does not 
respond when pressed 

Check to see if the OSD lock or power lock functions 
are on