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Management Reports
Nortel Networks Call Center Reporting Set Up and Operation Guide
Issue 07
70
System Capacity Report – Numerical View (System Level)
The line information includes:
Title Description
ALL LINES BUSY -
NUMBER
NUMBER
Number of instances when all lines were in use on calls.
ALL LINES BUSY -
TOTAL TIME
TOTAL TIME
Total time that all lines were in use.
The agent information includes:
Title Description
NO AGENTS AVAILABLE
- NUMBER
- NUMBER
Number of instances when there were no agents available
to receive calls.
to receive calls.
NO AGENTS AVAILAB -
TOTAL TIME
TOTAL TIME
Total time when there were no agents available to receive
calls.
calls.