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Management Reports
Nortel Networks Call Center Reporting Set Up and Operation Guide
Issue 07
76
The Abandoned Caller ID Report
The information displayed includes:
Title Description
DATE
Date the call arrived.
TIME
Time the call arrived.
CALLER ID
Telephone number of the caller who abandoned.
LINE NAME
Line name the caller was attempting to contact.
TIME WAITED
Time the caller waited prior to abandoning.
To print the Abandoned Caller ID Report:
1. With the report open on the screen, click Level.
2. Click Print….
The report will now be printed.