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10. Help
83
For Fax Advantage assistance, call 1-800-435-7329.
L
When you tried to call another handset in the 
2-way radio mode;
the handset was too far from your 
handset. Walk closer to the handset.
2-way radio mode on the other handset is 
OFF (page 49).
The called handset was talking with 
another handset in the 2-way radio mode.
L
The battery needs to be charged. Recharge 
the battery (page 20).
L
Radio communication between the handset 
and the base unit is partially impaired.
L
More than one unit is in use, such as 
conducting an external/internal call. Try again 
later.
L
Another user is listening to messages. Try 
again later.
L
You tried to operate the answering machine 
remotely while the base unit user is viewing 
caller information.
Frequently Asked Questions
10.3 When a function does 
not work, check here
10.3.1 Initial settings
I cannot hear a dial tone.
L
If you used a splitter to connect the unit, 
remove the splitter and connect the unit to the 
wall jack directly. If the unit operates properly, 
check the splitter.
L
Disconnect the unit from the telephone line 
and connect the line to a known working 
telephone. If the working telephone operates 
properly, contact our service personnel to 
have the unit repaired. If the working 
telephone does not operate properly, contact 
your telephone company.
L
The power cord or telephone line cord is not 
connected. Check the connections.
L
If you connected the fax machine through a 
computer modem, connect the fax machine 
directly to a telephone line jack.
I cannot make calls.
L
The dialing mode setting is wrong. Change 
the setting (feature #13 on page 69, or page 
74).
The unit does not work.
L
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it 
(page 27, 28).
10.3.2 General
The unit displays “CHECK PAPER” though the 
paper is inserted.
L
The paper is inserted halfway. Insert it 
correctly (page 15) and press {SET} to clear 
the message.
The other party complains they only hear a 
fax tone and cannot talk.
L
FAX ONLY mode is set. Tell the other party 
the number is only used for faxes.
L
Change to TEL mode (page 53) or TAM/FAX 
mode (page 54).
L
If you use a Distinctive Ring service, turn 
AUTO ANSWER OFF so that the fax 
machine is in TEL mode.
L
If you use a Distinctive Ring service, make 
sure you have set the same ring pattern 
assigned by the telephone company (page 
56).
The {REDIAL/PAUSE}/{PAUSE/REDIAL} 
button does not function properly.
L
If this button is pressed while dialing, a pause 
will be inserted. If pressed immediately after 
a dial tone is obtained, the last number dialed 
will be redialed.
The receiving mode does not function 
properly.
L
The Distinctive Ring is set (feature #31 on 
page 70).
During programming, I cannot enter the code 
or ID number.
L
All or part of the numbers are the same as 
another code or ID. Change the number:
remote operation ID (code): feature #11 
on page 69, or page 76,
fax activation code: feature #41 on page 
71,
0519_FPG381.book  Page 83  Monday, May 19, 2003  6:46 PM