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Chapter
 
3.
 
Troubleshooting
 
Computer
 
problems
 
can
 
be
 
caused
 
by
 
hardware,
 
software,
 
or
 
user
 
error.
 
The
 
information
 
in
 
this
 
section
 
might
 
be
 
useful
 
to
 
help
 
you
 
solve
 
problems
 
or
 
to
 
gather
 
helpful
 
information
 
you
 
can
 
pass
 
on
 
to
 
a
 
service
 
technician.
 
You
 
might
 
also
 
need
 
to
 
refer
 
to
 
your
 
computer,
 
operating-system,
 
or
 
sound-adapter
 
publications.
 
Review
 
the
 
following
 
list
 
for
 
any
 
problem
 
descriptions
 
that
 
might
 
fit
 
your
 
situation.
 
You
 
cannot
 
create
 
a
 
multi-session
 
CD
 
or
 
DVD.
 
Be
 
sure
 
that
 
there
 
is
 
enough
 
space
 
left
 
on
 
the
 
disc
 
for
 
another
 
session.
 
Writing
 
a
 
session
 
requires
 
lead-in
 
and
 
lead-out
 
space
 
(about
 
15
 
MB)
 
in
 
addition
 
to
 
the
 
data
 
that
 
is
 
recorded.
 
You
 
cannot
 
successfully
 
write
 
to
 
a
 
CD-R,
 
CD-RW,
 
DVD-R,
 
DVD-RW,
 
BD-R,
 
BD-RE,
 
or
 
DVD-RAM
 
disc.
 
Complete
 
these
 
steps:
 
1.
   
Verify
 
that
 
the
 
process
 
is
 
not
 
being
 
interrupted
 
by
 
a
 
screen
 
saver,
 
an
 
antivirus
 
program,
 
an
 
Internet
 
or
 
e-mail
 
program,
 
or
 
other
 
software.
 
Disable
 
the
 
functions
 
that
 
might
 
interrupt
 
the
 
write
 
operation.
 
2.
   
Verify
 
that
 
the
 
hard
 
disk
 
drive
 
has
 
been
 
defragmented.
 
3.
   
Consult
 
the
 
hard
 
disk
 
drive
 
manufacturer
 
or
 
vendor
 
if
 
an
 
older
 
hard
 
disk
 
drive
 
is
 
conducting
 
a
 
thermal
 
recalibration
 
during
 
a
 
write
 
operation.
 
4.
   
Replace
 
the
 
CD
 
if
 
it
 
is
 
bad
 
or
 
scratched.
 
5.
   
Disable
 
the
 
Windows
 
Auto
 
Insert
 
Notify
 
function
 
on
 
your
 
CD-ROM
 
and
 
CD-RW
 
drives.
You
 
cannot
 
eject
 
a
 
CD
 
or
 
DVD
 
disc
.
 
Complete
 
these
 
steps
 
after
 
ensuring
 
that
 
the
 
drive
 
is
 
not
 
in
 
the
 
process
 
of
 
writing
 
to
 
a
 
disc:
 
1.
   
Eject
 
the
 
CD
 
through
 
software.
 
2.
   
Use
 
the
 
Eject
 
button.
 
3.
   
Turn
 
off
 
the
 
computer.
 
Wait
 
45
 
seconds;
 
then
 
turn
 
on
 
the
 
computer
 
and
 
try
 
using
 
the
 
Eject
 
button
 
again.
 
4.
   
If
 
other
 
methods
 
do
 
not
 
work,
 
use
 
the
 
manual-eject
 
hole.
 
Refer
 
to
 
the
 
instructions
 
in
 
You
 
cannot
 
read
 
from
 
the
 
CD
 
or
 
DVD
 
disc
 
after
 
successfully
 
writing
 
to
 
it
.
 
Complete
 
these
 
steps:
 
1.
   
If
 
you
 
can
 
read
 
the
 
CD
 
or
 
DVD
 
Disc
 
in
 
another
 
CD
 
or
 
DVD
 
player
 
or
 
you
 
can
 
see
 
previous
 
sessions,
 
the
 
directory
 
information
 
might
 
be
 
damaged
 
on
 
the
 
volume,
 
making
 
it
 
unreadable.
 
To
 
get
 
ideas
 
for
 
troubleshooting,
 
check
 
the
 
documentation
 
that
 
comes
 
with
 
the
 
software.
 
2.
   
You
 
might
 
have
 
a
 
damaged
 
CD-R,
 
CD-RW,
 
DVD-R,
 
DVD-RW,
 
or
 
DVD-RAM
 
disc.
 
Try
 
a
 
new
 
disc
 
or
 
another
 
brand
 
of
 
CD
 
or
 
DVD
 
disc.
 
3.
   
If
 
you
 
can
 
read
 
from
 
a
 
CD-RW,
 
DVD-RW,
 
or
 
DVD-RAM
 
disc
 
in
 
the
 
writing
 
drive,
 
but
 
not
 
in
 
another
 
CD
 
drive,
 
be
 
sure
 
that
 
a
 
UDF
 
Reader
 
program
 
is
 
installed
 
in
 
the
 
computer.
 
4.
   
Avoid
 
writing
 
at
 
the
 
slower
 
1X
 
speed
 
unless
 
required
 
by
 
your
 
computer.
Blu-ray
 
Video
 
drops
 
frames
 
or
 
is
 
jerky
.
 
1.
   
Ensure
 
that
 
Hardware
 
Acceleration
 
is
 
checked
 
in
 
the
 
WinDVD
 
Tools
 
dialog.
 
2.
   
Ensure
 
that
 
your
 
disc
 
is
 
clean
 
and
 
free
 
of
 
scratches.
 
©
 
Lenovo
 
2008.
 
Portions
 
©
 
IBM
 
Corp.
 
2005.
 
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