Справочник Пользователя для Nortel Networks P0908544
82 Generating reports
Enterprise Edge Attendant Console User Guide
P0908544 Issue 01
Selecting employees and customers for the report
Some report types, especially those that deal with call data, allow you to choose sets
of employees, customers, or both, for which the data is summarized in the report.
Reports make categories available that are appropriate to the type of report that you
chose. If your Report Type does not need or allow these selections, the Employees
and Customers options remain inactive and you can go to the next step.
of employees, customers, or both, for which the data is summarized in the report.
Reports make categories available that are appropriate to the type of report that you
chose. If your Report Type does not need or allow these selections, the Employees
and Customers options remain inactive and you can go to the next step.
To select the Employees or Customers:
1. Click either the Employees or Customers option.
The Employee or Customer Record Selection dialog box appears.
Note: The first time you click one of these options after you connect to a database,
a wait cursor appears while Reports builds the directory. After Reports
builds the directory, if you click an option, a pause occurs while Reports
opens the dialog box. If a directory is large, the pause can be several seconds
long. After the pause, the Selection dialog box appears.
builds the directory, if you click an option, a pause occurs while Reports
opens the dialog box. If a directory is large, the pause can be several seconds
long. After the pause, the Selection dialog box appears.
2. The Selection dialog box contains a list of Employees or Customers. The list of
Customers has a single column that lists the Customer’s Company Name. The
list of Employees has several columns that list the employee’s last, first and
middle names, and telephone extension. Resize the columns by dragging the
column header edges in the bar at the top of the list.
list of Employees has several columns that list the employee’s last, first and
middle names, and telephone extension. Resize the columns by dragging the
column header edges in the bar at the top of the list.
3. You can choose either a single item or multiple items. Items that you select
appear with a blue background behind their boxes. Choose a single item by
clicking it. Choose multiple items by holding down the Control key while you
select the items you want. You can select up to 100 items from the list. If you
require more than 100 items, do several reports with different selection lists, or
click the All button.
clicking it. Choose multiple items by holding down the Control key while you
select the items you want. You can select up to 100 items from the list. If you
require more than 100 items, do several reports with different selection lists, or
click the All button.
4. Click the OK button.
The Customer or Employee Record Selection dialog box closes and the
Selection list box displays the items you selected from the dialog box.
Selection list box displays the items you selected from the dialog box.