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Digital Telephone IP Adapter Installation and Administration Guide
Troubleshooting
Standard 2.1
Before you begin
If you experience problems in setting up or running your Digital Telephone IP
Adapter unit, this chapter can help you to isolate and solve the problem.
Adapter unit, this chapter can help you to isolate and solve the problem.
Identifying why a problem occurred
Before you begin, ask yourself the questions listed in the following table:
Question
IF you
answered THEN do the following
answered THEN do the following
Is this a new
installation?
installation?
yes
1 Perform troubleshooting in the
sequence presented in this chapter.
2 PING the unit to confirm that it is
accessible on the network. Refer to
“Using Configuration Manager’s
PING” on page 221.
accessible on the network. Refer to
“Using Configuration Manager’s
PING” on page 221.
no
Answer the next question.
Did the Digital Telephone
IP Adapter unit work, then
suddenly stop working?
IP Adapter unit work, then
suddenly stop working?
yes
Answer the next question.
no
1 Perform troubleshooting in the
sequence presented in this chapter.
2 PING the unit to confirm that it is
accessible on the network. Refer to
“Using Configuration Manager’s
PING” on page 221.
accessible on the network. Refer to
“Using Configuration Manager’s
PING” on page 221.