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Appendix A: Getting Help
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone
to get answers to your questions:
to get answers to your questions:
Service description
How to reach
Use an automated menu system and your telephone
keypad to find answers to common problems.
keypad to find answers to common problems.
800-846-2118 (US)
877-709-2945 (Canada)
877-709-2945 (Canada)
Resource
Service description
How to reach
Fax on
demand
support
demand
support
Order a catalog of documents on
common problems, then order
documents by document numbers.
The documents will be faxed to you.
common problems, then order
documents by document numbers.
The documents will be faxed to you.
800-846-4526 (US)
877-709-2951 (Canada)
877-709-2951 (Canada)
Gateway’s
fee-based
software
tutorial
service
fee-based
software
tutorial
service
Get tutorial assistance for software
issues billed by the minute.
issues billed by the minute.
800-229-1103 (charged
to your credit card)
900-555-4695 (charged
to your telephone bill)
to your credit card)
900-555-4695 (charged
to your telephone bill)
Gateway
Technical
Support
Technical
Support
Talk to a Gateway Technical Support
representative about a non-tutorial
technical support question.)
TDD Technical Support (for hearing
impaired) is available:
Weekdays 6:00 a.m. - 8:00 p.m.
Central Time
Weekends 6:00 a.m. - 5:00 p.m.
Central Time
representative about a non-tutorial
technical support question.)
TDD Technical Support (for hearing
impaired) is available:
Weekdays 6:00 a.m. - 8:00 p.m.
Central Time
Weekends 6:00 a.m. - 5:00 p.m.
Central Time
800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)
800-846-1778 (TDD)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)
800-846-1778 (TDD)
Sales,
accounting,
and
warranty
accounting,
and
warranty
Get information about available
systems, pricing, orders, billing
statements, warranty service, or other
non-technical issues.
systems, pricing, orders, billing
statements, warranty service, or other
non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
888-888-2037 (Canada)
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