Справочник Пользователя для IBM 19K5716

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Appendix E. Help and service information

This section contains information on how to obtain technical support on-line and
by telephone .

Technical support

Technical support is available during the life of your product. Assistance can be
obtained through the Personal Computing Support Web site. During the warranty
period, assistance is available for the replacement or exchange of defective
components. In addition, if your IBM option is installed in an IBM computer, you
might be entitled to service at your location. Your technical support representative
can help you determine the best alternative.

Technical Support Web Pages:

Note:

If the national language version of the IBM Personal Computing Web Site
is not available or not working, you can use the English language version
at http://www.ibm.com/pc/support.

Type of support

Marketing, installation, and configuration support through the HelpCentre will
be withdrawn or made available for a fee, at IBM's discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.

Telephone technical support

To assist the technical support representative, have available as much of the
following information as possible:

1. Option name

IBM Personal Computing Support Web

Site

URL

English

http://www.ibm.com/pc/support

German

http://www.ibm.com/pc/support/de

French

http://www.ibm.com/pc/support/fr