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Troubleshooting  A-3
How to Reset the Router to Factory Defaults
Lose your password? This section shows how to reset the Netopia Router so that you can access the 
configuration screens once again. 
Note:
Keep in mind that all of your settings will need to be reconfigured.
If you don't have a password, the only way to access the Netopia Router is the following: 
1.
Referring to the diagram below, find the round Reset Switch opening.
Example Netopia Router back panel
2.
Carefully inser t the point of a pen or an unwound paperclip into the opening.
3.
Press this switch.
This will reset the unit to factor y defaults and you will now be able to reprogram your Router.
Power Outages
If you suspect that power was restored after a power outage and the Router is connected to a remote site, you 
may need to switch the Router off and then back on again. After temporar y power outages, a connection that 
still seems to be up may actually be disconnected. Rebooting the gateway should reestablish the connection.
Technical Support
Netopia, Inc. is committed to providing its customers with reliable products and documentation, backed by 
excellent technical suppor t.
Before contacting Netopia
Look in this guide for a solution to your problem. You may find a solution in this troubleshooting appendix or in 
other sections. Check the index for a reference to the topic of concern. If you cannot find a solution, complete 
the environment profile below before contacting Netopia Technical Suppor t.
Factory Reset Switch: Push to clear all settings