Справочник Пользователя для NEC 750370
EliteMail VMS/EliteMail Limited
Issue 3
Reference
22 - 5
Conflicting IDs
The system method of listening for System IDs provides quick responses
from the system, but it has an important impact: it limits the number of
unique System IDs. Because the system acts as soon as it hears a valid
System ID, it is impossible to have a long ID that begins with digits that
match a shorter ID. For example, you cannot have both 234 and 2345 as
System IDs, because as soon as the system hears the touchtones 234, it
matches a valid System ID. Immediately, the system responds and directs
the call accordingly. The system would never identify the ID 2345.
from the system, but it has an important impact: it limits the number of
unique System IDs. Because the system acts as soon as it hears a valid
System ID, it is impossible to have a long ID that begins with digits that
match a shorter ID. For example, you cannot have both 234 and 2345 as
System IDs, because as soon as the system hears the touchtones 234, it
matches a valid System ID. Immediately, the system responds and directs
the call accordingly. The system would never identify the ID 2345.
The system gives you an error message if you try to add a System ID that
conflicts with an ID already created. For example, if the ID 234 is already
stored as a valid System ID, you would not be able to add the System ID
23 or 2345, because each conflicts with the existing ID 234. You could,
however, add the System IDs 233, 235, or 24.
conflicts with an ID already created. For example, if the ID 234 is already
stored as a valid System ID, you would not be able to add the System ID
23 or 2345, because each conflicts with the existing ID 234. You could,
however, add the System IDs 233, 235, or 24.
To avoid confusion, you should use IDs that all contain the same number of
digits. This also maximizes the total number of IDs available.
digits. This also maximizes the total number of IDs available.
Bad IDs
If a sequence of touchtones does not match a valid System ID, the system
waits up to three seconds to see if any more touchtones are pressed. If
not, the system responds:
waits up to three seconds to see if any more touchtones are pressed. If
not, the system responds:
“I’m sorry, I did not hear your selection. Please re-enter your selection
now.”
now.”
If a caller does not enter a valid Personal ID or Extension # ID after several
tries, the system can either disconnect the caller or route the caller to a
need help System ID, such as the System Operator Box (System ID 0).
tries, the system can either disconnect the caller or route the caller to a
need help System ID, such as the System Operator Box (System ID 0).
You control this feature on Application screen Page 6. Line 53 has two
fields, Max ID attempts and Bad ID Goto
fields, Max ID attempts and Bad ID Goto
. Enter the number of times a
caller may try to enter a valid Personal ID in the Max ID attempts field.
The default is 4 tries. Enter the System ID that callers who need help
should reach in the Bad ID Goto
The default is 4 tries. Enter the System ID that callers who need help
should reach in the Bad ID Goto
field.
If you leave the Bad ID Goto
field blank, callers who do not enter a valid
System ID in the maximum number of tries allowed are disconnected.