Справочник Пользователя для 3com SuperStack II

The 3ComFacts automated fax service provides technical articles, diagrams, 
and troubleshooting instructions on 3Com products 24 hours a day, 7 days 
a week. 

Call 3ComFacts using your Touch-Tone telephone:

If additional assistance is required, contact your network supplier. Many 
suppliers are authorized 3Com service partners who are qualified to 
provide a variety of services, including network planning, installation, 
hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the 
following information ready:

■

Product model name, part number, and serial number

■

A list of system hardware and software, including revision levels

■

Diagnostic error messages

■

Details about recent configuration changes, if applicable

If you are unable to contact your network supplier, see the following 
section on how to contact 3Com.

If you are unable to obtain assistance from the 3Com online technical 
resources or from your network supplier, 3Com offers technical telephone 
support services. To find out more about your support options, please call 
the 3Com technical telephone support phone number at the location 
nearest you.

When you contact 3Com for assistance, have the following information 
ready:

■

Product model name, part number, and serial number

■

A list of system hardware and software, including revision levels

■

Diagnostic error messages

■

Details about recent configuration changes, if applicable