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Chapter 6
Troubleshooting
E-DOC-CTC-20050429-0100 v1.0
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6.1.2 Upgrade Troubleshooting
Introduction
While upgrading your SpeedTouch™ via the Upgrade Wizard on the Setup CD, you
might encounter one of following problems.
might encounter one of following problems.
Upgrade via Setup CD
If the Upgrade Wizard in step
, as described in
does not find any SpeedTouch™ on the network, an error window will appear, stating
your SpeedTouch™ has not been found.
In this case check that:
your SpeedTouch™ has not been found.
In this case check that:
The SpeedTouch™ is turned on and fully initialised.
Your PC is correctly connected to the SpeedTouch™.
Your PC has a valid IP address. To check this in MS Windows:
1
In the Windows task bar, click Start.
2
Select Run...
3
Type cmd in the Open field.
4
Click OK. A black window will appear with a flashing cursor.
5
Type ipconfig and then press Enter.
6
Verify that your computer has a valid IP address, that is any address but
0.0.0.0.
0.0.0.0.
No dedicated firewall device or router is placed between your PC and the
SpeedTouch™.
SpeedTouch™.
No personal firewall software is running on your PC.
To repeat the search for your SpeedTouch™, click Back or restart the wizard. As soon
as the wizard finds your SpeedTouch™, you can continue with the Upgrade Wizard.
as the wizard finds your SpeedTouch™, you can continue with the Upgrade Wizard.