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SpeedTouch™ Web Interface

E-DOC-CTC-20050429-0099 v1.0

4.5.1 Remote Assistance

Enabling Remote

Assistance

This page allows you to make your SpeedTouch™ accessible for remote support.

To use remote assistance:

If needed, type a password in the Password box.

Click Enable Remote Assistance.

Pass the information listed under:

to your technical support, in order for them to be able to access your 
SpeedTouch™.

The remote assistance session ends:

If the technical support disables remote assistance.

After 20 minutes of inactivity, or after a reboot, remote management.

You must be connected to the Internet to be able to enable remote 
assistance.

Once the technical support is connected, no other connections are 
possible.