Справочник Пользователя для KYOCERA 2020D

6-2

Troubleshooting

The table below provides basic solutions for problems you may 
encounter with the printer. We suggest you consult this table to 
troubleshoot the problems before calling for service repairs.

Printer problems may be solved easily by following the tips below. When 
you have encountered a problem that following the above guidelines will 
not solve, try the following:

Turn the printer power off and wait for several seconds. Then, turn 
on the printer.

Restart the computer you are using to send print jobs to the printer.

Obtain and use the latest version of the printer driver. The latest 
versions of printer drivers and utilities are available at:
http://www.kyoceramita.com/download/.

Make sure that the procedures for printing are correctly followed in 
the application software. Consult the documentation supplied with 
the application software.

Print quality is poor.

–

Refer to Print Quality Problems on page 6-3.

Text is missing on the 
Windows test page.

–

This is a problem specific to the Windows OS. It is 
not a printer problem. It does not affect print quality. 

Paper is jammed.

–

Refer to Clearing Paper Jams on page 6-12.

Nothing lights on the 
operation panel even 
when power is turned on 
and the fan makes no 
noise.

Check the power cord is property 
plugged into power outlet.

Connect both ends of the power cord securely. Try 
replacing the power cord. Refer to Installation Guide 
for more information.

Check the power switch is in the 

On ( | ) position.

Refer to the Installation Guide for more information.

The printer prints a status 
page but data from the 
computer is not being 
printed.

Check program files and application 
software.

Try printing another file or using another print 
command. If the problem occurs with a specific file or 
application, check the printer settings for that 
application.

Check the interface cable.

Connect both ends of the interface cable securely. 
Try replacing the printer cable. Refer to the 
Installation Guide for more information.

Vapor is emitted at the 
rear of the printer.

Check if the temperature is low near 
the location of the printer, or if the 
paper that is being used has been 
exposed to humidity.

Depending on the operating environment of the 
printer and the condition of the paper, heat 
generated during printing can evaporate water 
moisture in the printed paper, emitting vapor from the 
printer. In this case, printing can be continued 
without any problem.

To correct this, increase the temperature in the room, 
and use paper that has been stored in a dry place.