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v
   
Follow
 
the
 
suggested
 
actions
 
in
 
the
 
order
 
in
 
which
 
they
 
are
 
listed
 
in
 
the
 
Action
 
column
 
until
 
the
 
problem
 
is
 
solved.
 
v
   
See
 
the
 
Problem
 
Determination
 
and
 
Service
 
Guide
 
on
 
the
 
IBM
 
System
 
x
 
Documentation
 
CD
 
to
 
determine
 
which
 
components
 
are
 
customer
 
replaceable
 
units
 
(CRU)
 
and
 
which
 
components
 
are
 
field
 
replaceable
 
units
 
(FRU).
 
v
   
If
 
an
 
action
 
step
 
is
 
preceded
 
by
 
“(Trained
 
service
 
technician
 
only),”
 
that
 
step
 
must
 
be
 
performed
 
only
 
by
 
a
 
trained
 
service
 
technician.
 
Symptom
 
Action
 
A
 
hard
 
disk
 
drive
 
passes
 
the
 
diagnostic
 
Fixed
 
Disk
 
Test,
 
but
 
the
 
problem
 
remains.
 
Run
 
the
 
diagnostic
 
SCSI
 
Fixed
 
Disk
 
Test
 
(see
 
Problem
 
Determination
 
and
 
Service
 
Guide
 
on
 
the
 
IBM
 
System
 
x
 
Documentation
 
CD).
 
Note:
 
This
 
test
 
is
 
not
 
available
 
on
 
servers
 
that
 
have
 
RAID
 
arrays
 
or
 
servers
 
that
 
have
 
SATA
 
hard
 
disk
 
drives.
  
Intermittent
 
problems
 
 
v
   
Follow
 
the
 
suggested
 
actions
 
in
 
the
 
order
 
in
 
which
 
they
 
are
 
listed
 
in
 
the
 
Action
 
column
 
until
 
the
 
problem
 
is
 
solved.
 
v
   
See
 
the
 
Problem
 
Determination
 
and
 
Service
 
Guide
 
on
 
the
 
IBM
 
System
 
x
 
Documentation
 
CD
 
to
 
determine
 
which
 
components
 
are
 
customer
 
replaceable
 
units
 
(CRU)
 
and
 
which
 
components
 
are
 
field
 
replaceable
 
units
 
(FRU).
 
v
   
If
 
an
 
action
 
step
 
is
 
preceded
 
by
 
“(Trained
 
service
 
technician
 
only),”
 
that
 
step
 
must
 
be
 
performed
 
only
 
by
 
a
 
trained
 
service
 
technician.
 
Symptom
 
Action
 
A
 
problem
 
occurs
 
only
 
occasionally
 
and
 
is
 
difficult
 
to
 
diagnose.
 
Make
 
sure
 
that:
 
v
   
All
 
cables
 
and
 
cords
 
are
 
connected
 
securely
 
to
 
the
 
rear
 
of
 
the
 
server
 
and
 
attached
 
devices.
 
v
   
When
 
the
 
server
 
is
 
turned
 
on,
 
air
 
is
 
flowing
 
from
 
the
 
rear
 
of
 
the
 
server
 
at
 
the
 
fan
 
grille.
 
If
 
there
 
is
 
no
 
airflow,
 
the
 
fan
 
is
 
not
 
working.
 
This
 
can
 
cause
 
the
 
server
 
to
 
overheat
 
and
 
shut
 
down.
If
 
the
 
problem
 
remains,
 
call
 
for
 
service.
 
 
Chapter
 
5.
 
Solving
 
problems
 
79