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IBM Network Color Printer Operator’s Guide

This section lists common problems you may have with the printer and 
suggests ways to correct each problem. If the problem persists, contact your 
authorized service dealer or IBM service representative.

This table lists some common printer problems, the possible cause of each 
problem, and a recommended action to fix each problem.

The printer does 
not turn on.

Is the power cord 
securely plugged into the 
AC outlet?

Check the power cord 
connection.

Is the printer turned on?

Make sure the power switch is 
turned on.

The print quality is 
poor.

Are you using the correct 
paper?

Check the paper (see 
“Choosing Paper” on page 
2–2).

Is the printer periodically 
cleaned?

Clean the printer (see “Cleaning 
the Outside of the Printer” on 
page 8–2).

The front door 
does not close.

Are the following set to 
their operating positions?

• top cover

• fuser oil bottle cover

• photoconductor drum 

cover

• transfer drum release 

handle

See the following to determine 
what might be preventing the 
door from closing:

• “Replacing the Fuser Oil 

• “Replacing the 

• “Replacing Toner Cartridges” 

Paper jams occur 
frequently.

Does the paper that is 
loaded go above the 
paper limit mark?

Make sure that each stack of 
paper does not go above the 
paper limit mark.

Is the paper stack 
correctly aligned?

Make sure the paper stack is 
correctly aligned in tray 1, tray 
2, and the auxiliary tray.

Are you using the correct 
paper?

Check the paper (see 
“Choosing Paper” on page 
2–2).

Is there any jammed 
paper inside the printer?

Make sure no paper remains 
inside the printer after a paper 
jam (see “Clearing Paper Jams” 
on page 6–3).

Printouts do not go 
into the top output 
tray.

Is the side output tray 
closed?

Close the side output tray (see 
“Using the Side Output Tray” on 
page 3–13 and “Using the Top 
Output Tray” on page 3–15).