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Chapter 6. Diagnosing Printer Problems

6–13

Correcting Print Quality Problems

This section tells you about problems you may have with the print quality of
your printouts. Use the table below to find the information you need to correct
these problems.

Use the following procedure when reading the tables in this section to
diagnose and solve your print quality problem.

1. Locate step 1 in the table.

2. Perform the contents of the column entitled

Action

3. Print a test page to determine if the problem is solved.

4. Repeat this process until one of the following events occurs:

a. You solve the print quality problem.

b. You run out of steps to consult. In this event, call your authorized IBM

service representative and report the problem.

Problem

Table to use

Light prints

Table 1, “Light Image,” on page 6-14

Dark prints

Table 2, “Dark image,” on page 6-14

Completely blank prints

Table 3, “Blank Prints,” on page 6-14

All-black prints (any color)

Table 4, “All Black (Any Color) Prints,” on page 6-15

Back of paper dirty

Table 5, “Dirt on Back of Paper,” on page 6-15

Dirty prints or background

Table 6, “Dirty Prints or Background,” on page 6-16

Vertical lines of toner on print

Table 7, “Vertical Lines on Print,” on page 6-16

White vertical lines on print

Table 8, “White Vertical Lines on Print,” on page 6-17

White horizontal lines on print

Table 9, “White Horizontal Lines on Print,” on page 6-17

Black spots on print

Table 10, “Black Spots,” on page 6-18

Toner rubbing off prints

Table 11, “Poor Fusing,” on page 6-18

Distorted image

Table 12, “Distortion,” on page 6-18

Color distortion

Table 13, “Color Distortion,” on page 6-19

Toner in streaks or scatter

Table 14, “Toner Streaking or Scatter,” on page 6-19

Color missing or faded

Table 15, “Color Fading or Missing,” on page 6-19