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Troubleshooting
LCD Error Messages
10/21/05
S4M User Guide
13290L-001 Rev. A
LCD Error Messages
The LCD displays messages when there is an error. See 
 for LCD errors, the possible 
causes, and the recommended solutions.
Table 14 • LCD Error Messages
LCD Display/
Printer Condition
Possible Cause
Recommended Solution
The ALERT light flashes.
Ribbon is loaded, but the printer is 
set for direct thermal mode.
Ribbon is not required with direct 
thermal media. Remove ribbon unless 
you are using it to protect the 
printhead. This error message will not 
affect printing.
The printer stops and the 
ALERT light flashes.
Media is not loaded or is loaded 
incorrectly.
Load media correctly. 
Misaligned media sensor.
Check position of the media sensor.
The printer is set for 
noncontinuous media, but 
continuous media is loaded.
Install proper media type, or reset 
printer for current media type and 
perform calibration.
The printer stops and the 
ALERT light flashes.
The printhead is not fully closed.
Close printhead completely.
The head open sensor is not 
working properly.
Call a service technician.
The printer stops and the 
ALERT light flashes.
Caution • 
The printhead may be hot enough to cause severe 
burns. Allow the printhead to cool.
Caution • 
Observe proper electrostatic safety precautions when 
handling any static-sensitive components such as circuit boards 
and printheads.
The printhead is over temperature.
Allow the printer to cool. Printing 
automatically resumes when the 
printhead elements cool to an 
acceptable operating temperature.
WARNING
RIBBON IN
ALERT
PAPER OUT
ALERT
HEAD OPEN
WARNING
HEAD TOO HOT