Справочник Пользователя для Apple MD094LL/A

iMac (27-inch, Mid 2010) Symptom Charts — Input/Output Devices 

 2010-09-09

1.  (Apple Wireless Keyboard, 

Magic Mouse, Magic Trackpad)

With known-good charged 

batteries and known-good up 

to date Mac OS X computer 

with the Bluetooth device 

software installed, run the 

Bluetooth Service Diagnostic 

utility (available in the Disk 

Images page of GSX/Service 

Source) and verify that all tests 

pass.

Yes

Go to step 2.

No

Replace defective Bluetooth 

device specifying the code 

provided by Bluetooth Service 

Diagnostic or corresponding 

symptom code: 

-does not connect 

-no LED when turned on 

-click does not work 

-cursor jumpy, jittery 

-intermittent stops 

responding 

-gestures do not work 

-battery life too short 

-physically damaged

2.  Try to pair Bluetooth device 

using the Bluetooth Setup 

Assistant, and verify that device 

can be recognized and used.

Yes

Issue does not happen with 

known-good batteries. If 

device was using standard 

batteries, go to step 5 to 

retest with customer batteries. 

If had fully charged Apple 

rechargeable batteries, go to 

  

No

Go to step 3.

3.  (Apple Wireless Keyboard, 

Magic Mouse, Magic Trackpad) 

Run the Bluetooth Diagnostic 

Utility again and check the 

“Restore Factory settings” 

option at final window, and 

verify that test passes.

Yes

Go to step 4.

No

Replace defective Bluetooth 

device specifying the code 

provided by Bluetooth Service 

Diagnostic or corresponding 

symptom code: 

-intermittent stops 

responding 

-gestures do not work 

-battery life too short

4.  Try to pair Bluetooth device 

using the Bluetooth Setup 

Assistant. Verify device can be 

recognized and used.

Yes

Issue solved.

No

Go to 

symptom 

flow.