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iMac (27-inch, Mid 2010) Symptom Charts — Startup and Power 
50
 2010-09-09
7.  Disconnect DisplayPort cable 
between LCD display and logic 
board, and verify if there is 
damage to cable or connectors. 
Repeat with vertical sync cable 
connected between LCD panel 
and LED backlight board.
Yes
Replace DisplayPort cable 
or any other damaged part/
module.
X03
No
Reinstall DisplayPort cable 
and vertical sync cable. 
Go to step 8.
8.  Verify if issue is still visible 
after reinstalling/replacing 
DisplayPort cable and vertical 
sync cable.
Yes
If video corruption symptom 
appears to be like a rolling 
image (bad location of the 
top of image), replace VSync 
cable and go to step 9.
Else replace DisplayPort cable 
and go to step 9
X03
X03
No
Issue resolved with reseating/
replacing damaged cable(s).
9.  Verify if issue is still visible after 
replacing DisplayPort cable or/
and vertical sync cable.
Yes
Replace LCD panel.
L04
No
Issue resolved with replacing 
the cable(s).
10. Verify if issue is still present 
with replacement LCD panel 
installed.
Yes
Contact Apple Technical 
Support.
No
Run Apple Service Display 
Utility Diagnostic and enter 
the receipt code in the “Repair 
Notes” section of GSX. Issue 
resolved with replacement of 
LCD panel. 
L04