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iMac (27-inch, Mid 2010) Symptom Charts — Display 
63
 2010-09-09
3.  Verify if issue is visible on an 
external display attached to 
mini DisplayPort.
Yes
Issue NOT caused by internal 
LCD panel. Go to step 7.
No
Go to step 4.
4.  Inspect glass panel. Verify if 
issue is caused by condensation 
or contaminants on inside 
surface of glass panel.
Yes
Clean glass and/or LCD using 
procedures in Glass Panel 
take-apart chapter.
Identify possible sources 
of contamination (nearby 
cigarette/cooking smoke, 
heavy airborne dust, etc.) 
to prevent recurrence. 
Condensation should 
dissipate after computer has 
been running a few hours.
No
Go to step 5.
5.  Remove glass and LCD panel. 
Disconnect DisplayPort cable 
between LCD display and logic 
board, and verify if there is 
damage to cable or connectors.  
 
Repeat with vertical sync cable 
connected between LCD panel 
and LED backlight board.
Yes
Replace DisplayPort cable, 
vertical sync cable or any 
other damaged part/module.
X03
No
Reinstall DisplayPort cable 
and vertical sync cable. 
Go to step 6.
6.  Verify if issue is still visible after 
reinstalling internal DisplayPort 
cable and vertical sync cable.
Yes
Replace LCD panel.  
Run 
 to verify the resolution 
of issue.  
Enter the resulting verification 
code into the “Notes” field 
of GSX and return system to 
customer if repair is complete
L04
No
Issue resolved. 
7.  Remove video card, inspect 
connector for damage or 
corrosion then reinstall. Verify if 
issue still occurs.
Yes
Replace video card. Go to 
step 8.
No
Issue likely caused by poor 
video card connection.
8.  Verify if distorted/blurred 
image issue is still present.
Yes
Replace logic board. Go to 
step 9
M04
No
Issue resolved. 
9.  Verify if issue is still present 
with replacement logic board 
installed.
Yes
Return to step 1 and retest.
No
Issue resolved.