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7. Appendix
Common Problems & Solutions (
 “Power/Status/Lamp Indicator” on page 
Problem
Check These Items
Does not turn on
or shut down
•  Check that the power cord is plugged in and that the power button on the projector cabinet or the remote control 
is on. (
•  Check to see if the projector has overheated. If there is insufficient ventilation around the projector or if the 
room where you are presenting is particularly warm, move the projector to a cooler location.
•  The lamp may fail to light. Wait a full minute and then turn on the power again.
•  Set [FAN MODE] to [HIGH ALTITUDE] when using the projector at altitudes approximately 1200 meters/4000 
feet or higher. Using the projector at altitudes approximately 1200 meters/4000 feet or higher without setting 
to [HIGH ALTITUDE] can cause the projector to overheat and the projector could shut down. If this happens, 
wait a couple minutes and turn on the projector. (
)
  If you turn on the projector immediately after the lamp is turned off, the fans run without displaying an image 
for some time and then the projector will display the image. Wait for a moment.
Will turn off
•  Ensure that the [AUTO POWER OFF] is off. (→
)
No picture
•  Use the COMPUTER or the VIDEO button on the remote control to select your source (Computer or Video). 
(
 page 
•  Ensure your cables are connected properly.
•  Use menus to adjust the brightness and contrast. (→
 page 
• 
Reset the settings or adjustments to factory preset levels using the [RESET] in the Menu. (
)
•  Be sure to connect the projector and notebook PC while the projector is in standby mode and before turning 
on the power to the notebook PC.
  In most cases the output signal from the notebook PC is not turned on unless connected to the projector before 
being powered up.
*  If the screen goes blank while using your remote control, it may be the result of the computer’s screen-saver 
or power management software.
•  See also the 
.
P i c t u r e   s u d d e n l y 
becomes dark
• 
Check if the projector is in the Forced ECO mode because of too high ambient temperature. If this is the case, lower 
the internal temperature of the projector by selecting [HIGH] for [FAN MODE]. (→
 page 
Color tone or hue is 
unusual
• 
Check if an appropriate color is selected in [WALL COLOR]. If so, select an appropriate option. (
•  Adjust [HUE] in [PICTURE]. (→
)
Image isn’t square to the 
screen
•  Reposition the projector to improve its angle to the screen. (→
 page 
•  Use the Keystone correction function to correct the trapezoid distortion. (→
)
Picture is blurred
•  Adjust the focus. (→
)
•  Reposition the projector to improve its angle to the screen. (→
 page 
•  Ensure  that  the  distance  between  the  projector  and  screen  is  within  the  adjustment  range  of  the  lens.
 
(
 page 
•  Condensation may form on the lens if the projector is cold, brought into a warm place and is then turned on. 
Should this happen, let the projector stand until there is no condensation on the lens.
F l i c k e r   a p p e a r s   o n 
screen
•  Set [FAN MODE] to other than [HIGH ALTITUDE] mode when using the projector at altitudes approximately 
1200 meters/4000 feet or lower. Using the projector at altitudes less than approximately 1200 meters/4000 feet 
and setting to [HIGH ALTITUDE] can cause the lamp to overcool, causing the image to flicker. Switch [FAN 
MODE] to [AUTO]. (
)
I m a g e   i s   s c r o l l i n g 
vertically, horizontally 
or both
•  Check the computer's resolution and frequency. Make sure that the resolution you are trying to display is 
supported by the projector. (
 page 
•  Adjust the computer image manually with the Horizontal/Vertical in the [IMAGE OPTIONS]. (→
)
Remote control does 
not work
•  Install new batteries.(→
)
•  Make sure there are no obstacles between you and the projector.
•  Stand within 22 feet (7 m) of the projector. (→
)
Indicator is lit or blinking
•  See the POWER/STATUS/LAMP Indicator. (→
)
Cross  color  in  RGB 
mode
•  Press the AUTO ADJ. button on the projector cabinet or the remote control. (→
)
•  Adjust the computer image manually with [CLOCK]/[PHASE] in [IMAGE OPTIONS] in the menu. (→
 page 
)
C a n n o t   c o n t r o l   t h e 
projector from external 
equipment
•  Check to see if [STANDBY MODE] is set to [NORMAL] and if it is, try to set it to [NETWORK STANDBY]. (→
 
59
)
3D picture is not display
•  See "Troubleshooting on viewing 3D images" on page 
For more information contact your dealer.