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ULTRAMATRIX “UMX” SERIES INSTALLATION AND OPERATIONS MANUAL
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Appendix D. Status Connect / Failure Reason Summary
Reason
Description
Action
Can’t Find Computer
Unable to communicate to the
computer that’s being connected to.
computer that’s being connected to.
Change invalid starting computer number,
incorrect expansion cable placement or power up
expansion Unit.
incorrect expansion cable placement or power up
expansion Unit.
Computer is Private
Another user is connected in private
mode.
mode.
Wait for the private user to disconnect and retry
the connect request.
the connect request.
No Response
Communications error.
Cycle power to the UltraMatrix switch where the
CPU is attached.
CPU is attached.
Not in Access Group
A user profile specifies a group
without access to this computer.
without access to this computer.
Connect to another computer, use another
group, or include the computer in the user’s
group.
group, or include the computer in the user’s
group.
Out of Range
Attempt to connect to a computer
with a number greater than the
maximum computer parameter.
with a number greater than the
maximum computer parameter.
Connect to a computer with a lower number than
the maximum or reconfigure all Units with a
higher maximum computer number.
the maximum or reconfigure all Units with a
higher maximum computer number.
Queue Full
The Maximum number of KVM
stations is already connected to the
CPU
stations is already connected to the
CPU
Wait until a user disconnects from the CPU
Unknown Computer
Attempt to connect to a computer
number greater than the Maximum
computer number
number greater than the Maximum
computer number
Change request to another computer number.
Unknown Reason
Internal error occurred during
connect/disconnect.
connect/disconnect.
Cycle power on all Units affected.
Appendix E. Disconnect Status Reasons
Reason
Description
Action
No Response
Disconnect communication error.
Cycle power on the Unit where the CPU being
connected is attached.
connected is attached.
Private Mode Cancel
User disconnected from computer
because another user has
connected in Private Mode.
because another user has
connected in Private Mode.
Wait for the private mode user to disconnect and
reconnect to the computer.
reconnect to the computer.
Timed Out
Keyboard or mouse has not been
used for the period specified in the
logout configuration parameter.
used for the period specified in the
logout configuration parameter.
Re-connect to the CPU.
Unknown Computer
Internal error occurred during
disconnect process.
disconnect process.
Cycle power on one or more Units
Unknown Reason
Internal error occurred during
disconnect process.
disconnect process.
Cycle power on one or more Units.
User Request
A logout [CTRL]-L or disconnect
[CTRL]-Q command disconnected a
user.
[CTRL]-Q command disconnected a
user.
None
Video Path Cancel
A KVM station on another Unit and
the same slot number is using this
station’s video path. The computer
disconnects to avoid multiple video
signals on the path.
the same slot number is using this
station’s video path. The computer
disconnects to avoid multiple video
signals on the path.
Wait for the other user to complete or connect to
the computer in private mode.
the computer in private mode.