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15
P
ROBLEM
 S
OLVING
The Switch has been designed to aid you when detecting 
and solving possible problems with your network. These 
problems are rarely serious; the cause is usually a 
disconnected or damaged cable, or incorrect configuration. 
If this section does not solve your problem, contact your 
supplier for information on what to do next.
Perform these actions first:
Ensure all network equipment is powered on.
Power each piece of network equipment off, wait about 
5 seconds and then power each one on.
Check the following symptoms and solutions:
Power LED not lit. Check your power adapter connection. 
If there is still no power, you may have a faulty power 
adapter which needs replacing with another OfficeConnect 
power adapter. Do not use any other power adapter 
with the Switch.
Port Status LED not lit for a port that has a TP cable 
connected.
 After connection it may take several seconds 
for the port status LED's to illuminate. The port status LED 
should turn Green or Yellow for each port that is 
connected. The Duplex LED may or may not illuminate. 
Please refer to pages 5, 6 and 7 'Creating your Network' for 
a full description of the LED's.
lf the Port Status LED has not lit after several seconds, 
ensure the connected device is powered, the TP cable is not 
damaged and that it is correctly inserted at both ends.
You may find a TP cable works when connected to the 
Switch but doesn't if it is disconnected from the Switch and 
connected to a different piece of equipment. This may be 
due to the advanced automatic MDI / MDIX feature of the 
Switch that the other equipment may not have.
Alert LED continuously lit. Power down the Switch and 
disconnect all network connections. Wait about 5 seconds 
and power the Switch back up. If the Alert LED is 
continuously lit it can mean there is a problem with your 
Switch. The 5, 8 and 16 port Switches will also turn the 
Alert LED on if there is a high level of broadcast traffic or 
the Switch detects a network loop. To determine whether 
this is the case, connect one network connection at a time, 
waiting a few seconds between each.