Справочник Пользователя для Avaya NN44400-710
NN44400-710 Contact Center Performance Management
12 November 2010
113
Expert reports
For more information about formulas, see the Formula Editor topic, in the Crystal
Reports online Help. (This topic is available from the Help Index. Search for formula
editor.)
Reports online Help. (This topic is available from the Help Index. Search for formula
editor.)
Creating a custom report
When you send reports to Record format, some data is not exported. To export this data
to Record format, create a new custom report.
to Record format, create a new custom report.
Prerequisites
•
You must know the name and location of the report template to update.
•
You must know the name of the database table the template uses.
•
Ensure a folder to store custom reports exists.
Procedure steps
Step
Action
@report_datarange
The numeric value related to the data range
selected in the Historical Reporting application.
selected in the Historical Reporting application.
Five possible values exist:
•
0 =Not applicable
•
1 =Interval
•
2 = Daily
•
4 = Weekly
•
8 = Monthly
@report_tablenames
The string representing table names used to
generate the report.
generate the report.
If more than one table is used, a comma separates
the tables.
the tables.
@report_interval_start
DateTime object representing the collection period
end date and time for report.
end date and time for report.
@report_interval_end
DateTime object representing the collection period
end date and time for report.
end date and time for report.
Special formulas defined for use with CCM
Formula
Definition