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6-6
A-61500  May 2010 
i600 Series Scanners 
Message listing
Following is an alphabetic list of messages and corrective actions you 
can take if one of the following messages is encountered.
Messages
ID#
Operator Message
Background accessory changed 
while powered up
381
The Background Accessory was changed while the scanner was 
powered on. 
• Turn the power off to the scanner, wait a few seconds and 
power the scanner back on.
• If you get this message and you did not change the 
Background Accessory, clean the scanner.
Cable unplugged
319
Some device on the FireWire bus was unplugged/plugged in. 
• Check that all FireWire connectors are securely fastened.
Calibration failed
106, 331  • Clean the imaging guides. See Chapter 5, Maintenance for 
procedures. 
• Try to calibrate the scanner again. Be sure you are using the 
correct calibration target. See Chapter 3, “Calibrating the 
scanner”. 
• The calibration target is too small. A 12- x 12-inch calibration 
target is required for image calibration. 
• Calibration target is too narrow.
• If the problem persists, call Service.
Calibration succeeded 
105, 342
Informational message. The scanner has been successfully 
calibrated.
Call Service
Many ID 
numbers
A condition was detected that may require repair.
• Turn the power off to the scanner, wait a few seconds and 
power the scanner back on.
• If the problem persists, call Service and provide the ID number 
of the error.
Cannot calibrate with white 
background
184
Both a front and rear print head is installed in the scanner. Only 
one print head can be installed at one time. 
• Remove one of the print heads.
Cannot run with both printers 
installed
90
The White Background Accessory is installed in the scanner 
while the scanner is trying the calibrate.
• Remove the White Background Accessory before calibrating 
the scanner. 
Check document preparation
123, 135, 
81
• The gap between your documents is too small.
• Make sure the leading edges of the documents are aligned. 
See Chapter 3, “Document preparation” for more information.
• Check the condition of your feed module and separation roller 
tires and your pre-separation pad. Clean and replace if 
necessary.
Check imaging guides and lamps
149, 178, 
139
• Verify that the imaging guides are installed correctly. See 
Chapter 5, Maintenance.
• Clean both sides of the imaging guides and lower glass plate 
between the lamps.
• Check that the white patch on the imaging guides is clean and 
in good condition.
• If the problem persists, call Service.
Clean lower imaging guide
294
The lower imaging guide is dirty or there may be a small piece of 
paper in the imaging guide area. 
• Clean the imaging guides. See Chapter 5, Maintenance for 
procedures.