Справочник Пользователя для Polycom 7.5

The MGC Manager operator performs different roles during attended and 
unattended conferences.

In attended conferences, participants accessing an Entry Queue, an IVR 
Queue 

or a Greet and Guide Queue 

are moved to the Participants Queue 

where they wait for the operator to assist them. The operator’s role during this 
stage is to move the participants from the Participants Queue to the 
destination conference. During an On Going Conference, the operator can 
take part in the conference and perform various tasks, for example 

assist 

participants privately; 

conduct a voting session; manage a Question-and 

Answer session; place participants on hold, and lock the conference to dial-in 
participants.

In

 

unattended conferences, participants use DTMF codes in response to 

menu-driven voice prompts and in this way are guided to the conference. 
Unless there is a problem in the connection or the participant did not enter the 
correct conference Numeric ID or password, operator intervention is not 
required. In

 

unattended conferences the operator usually leaves the 

management of the conference to a designated participant, usually the 
chairperson/meeting organizer. The conference chairperson can perform 
certain operator’s functions, such as start a voting session, control the 
Question-and-Answer session, mute incoming parties, place the conference 
on hold and lock or unlock the conference. 

All operator functions can be performed either via the WebCommander 
interface or using DTMF codes from the participant’s endpoint.

The following operations can be performed at the participant level: 

•

Make dial-out connections

•

Change the participant connection type (dial-in/dial-out)

•

Change the participant’s Line Rate before connection to the conference

•

Disconnect and reconnect participants

•

Change the properties of a disconnected participant

•

Downspeed