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Chapter 8 - Entry Queues, Operator Conferences, and Attended Conferencing
8-6
Figure 8-2: Conference Access via Entry Queue using the Conference Password
Conference Entry
When no IVR Service is assigned to the conference, or if the assigned IVR
service is not configured to prompt for passwords, participants are moved
directly from the Entry Queue to the conference.
service is not configured to prompt for passwords, participants are moved
directly from the Entry Queue to the conference.
When an IVR Service that is configured to prompt for passwords is assigned
to the conference, participants are guided to the conference by voice prompts.
For Conference Numeric ID routing, the participants are requested to enter
the target conference/chairperson password. They can also be prompted for
additional information such as their billing code. For password routing
participants may be requested to enter the required chairperson password or
wait to be automatically connected to the conference. They can also be
prompted for additional information such as their billing code.
to the conference, participants are guided to the conference by voice prompts.
For Conference Numeric ID routing, the participants are requested to enter
the target conference/chairperson password. They can also be prompted for
additional information such as their billing code. For password routing
participants may be requested to enter the required chairperson password or
wait to be automatically connected to the conference. They can also be
prompted for additional information such as their billing code.
Network
Conference1
Numeric ID: 1234
Numeric ID: 1234
Password: 34567
Chairperson: 89900
Chairperson: 89900
Conference2
Numeric ID: 1300
Password: 71356
Numeric ID: 1300
Password: 71356
Numeric ID: 1222
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51
22
2
9251222
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2
MCU
IP Network Service
Prefix - 925
Prefix - 925
IP Endpoint
ISDN/PSTN
Endpoint
ISDN/PSTN
Endpoint
If a participant fails to connect to the target conference, and the Operator’s
Assistance option is enabled in the IVR Service assigned to the conference, the
participant is moved to the Participant’s Queue to wait for operator assistance.
Assistance option is enabled in the IVR Service assigned to the conference, the
participant is moved to the Participant’s Queue to wait for operator assistance.