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EchoStar User Interface
Troubleshooting
 Section 4
S/W Version 1.0
Page 4 - 1
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English
4
TROUBLESHOOTIN G
1.
TO SOLVE A GENERAL PROBLEM
2.
TO SOLVE AN EPG RELATED PROBLEM
3.
TO SOLVE A LIST RELATED PROBLEM
Problem
Possible cause
What to do?
1. Nothing appears on the 
receiver front panel.
Main power cable is 
damaged or not 
connected.
Check the main power 
cord and insert it in the 
(wall socket).
The On/Off switch on the 
rear panel is set to Off.
Set the On/Off switch in 
the On position.
General domestic power 
failure
Check the domestic 
power supply and insert a 
new fuse.
2. You have forgotten the 
personal PIN-code.
-
Contact your dealer.
3. I cannot select Dolby 
Digital in the Audio pop-
up.
You did not select Dolby 
Digital to On.
Press the MENU key.
Select User data - 
Settings - TV System.
Select Dolby Digital = Yes.
Problem
Possible cause
What to do?
1. The EPG is empty.
The selected program 
supports no EPG.
There is no solution for 
this, the data is supplied 
by the service provider 
and beyond our control. 
The local time is not 
correct.
In the Local time menu, 
set the correct time.
The daylight saving time 
is not correct.
In the Local time menu, 
set the correct daylight 
saving time.
Problem
Possible cause
What to do?
1. The list is empty.
No channels found for the 
Satellite.
Press the MENU key and 
select Installation. - 
System setup - Search 
channels.
Select another Search 
mode and search again 
for channels.
2. I cannot find the favorite 
channel lists.
You did not create a 
favorite list.
In the User data - 
Channels menu setup the 
favorite list.
-
When in live TV/Radio, 
press one of the colored 
keys.