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Troubleshooting_ 81
Common PostScript problems
The following situations are PS language specific and may occur when 
several printer languages are used.
Common Windows problems
 
Refer to Microsoft Windows User’s Guide that came with your 
computer for further information on Windows error messages.
Common Linux problems
An unknown image 
repetitively 
appears on a few 
sheets or loose 
toner, light print, or 
contamination 
occurs.
Your machine is probably being used at an 
altitude of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality, such 
as loose toner or light imaging. Change the 
correct altitude setting to your machine. (See 
Problem
Possible cause
Solution
PostScript file 
cannot be printed.
The PostScript 
driver may not be 
installed correctly.
Install the PostScript 
driver. (See "Installing 
Print a configuration 
page and verify that 
the PS version is 
available for printing.
If the problem persists, 
contact a service 
representative.
“Limit Check Error” 
report prints.
The print job was 
too complex.
You might need to 
reduce the complexity of 
the page or install more 
A PostScript error 
page prints.
The print job may 
not be PostScript.
Make sure that the print 
job is a PostScript job. 
Check to see whether 
the software application 
expected a setup or 
PostScript header file to 
be sent to the machine.
The optional tray is 
not selected in the 
driver.
The printer driver 
has not been 
configured to 
recognize the 
optional tray.
Open the PostScript 
driver properties, select 
the Device Options tab, 
and set the tray option.
When printing a 
document in 
Macintosh with 
Acrobat Reader 6.0 
or higher, colors 
print incorrectly.
The resolution 
setting in the printer 
driver may not be 
matched with the 
one in Acrobat 
Reader.
Make sure that the 
resolution setting in your 
printer driver matches 
the one in Acrobat 
Reader.
Condition
Suggested Solutions
Condition
Suggested solutions
“File in Use” 
message appears 
during installation.
Exit all software applications. Remove all 
software from the printer’s startup group, then 
restart Windows. Reinstall the printer driver.
“General Protection 
Fault”, “Exception 
OE”, “Spool 32”, or 
“Illegal Operation” 
messages appear.
Close all other applications, reboot Windows 
and try printing again.
“Fail To Print”, “A 
printer timeout error 
occurred” messages 
appear.
These messages may appear during printing. 
Just keep waiting until the machine finishes 
printing. If the message appears in standby 
mode or after printing has been completed, 
check the connection and/or whether an error 
has occurred.
condition
Suggested solutions
The machine does 
not print.
Check if the printer driver is installed in your 
system. Open Unified Driver Configurator and 
switch to the Printers tab in Printers 
configuration window to look at the list of 
available machines. Make sure that your 
machine is displayed on the list. If not, open 
Add new printer wizard to set up your 
device.
Check if the machine is started. Open 
Printers configuration and select your 
machine on the printers list. Look at the 
description in the Selected printer pane. If its 
status contains Stopped string, press the 
Start button. After that normal operation of 
the machine should be restored. The 
“stopped” status might be activated when 
some problems in printing occurred.
Check if your application has special print 
option such as “-oraw”. If “-oraw” is specified 
in the command line parameter, then remove 
it to print properly. For Gimp front-end, select 
“print” -> “Setup printer” and edit command 
line parameter in the command item.
Some color images 
come out all black.
This is a known bug in Ghostscript (until GNU 
Ghostscript version 7.05) when the base color 
space of the document is indexed color space 
and is converted through CIE color space. 
Because Postscript uses CIE color space for 
Color Matching System, you should upgrade 
Ghostscript on your system to at least GNU 
Ghostscript version 7.06 or later. You can find 
recent Ghostscript versions at 
www.ghostscript.com.