Руководство Пользователя для Avaya merlin plus

Informs callers to hold until the call transfer is completed. Because
unanswered calls return to the MERLIN Attendant, you must include
information about what to do if the call transfer fails.

Example:  “Please hold during silence while your call is being transferred. If you hear

The receptionist answers calls that cannot be handled entirely by the
MERLIN Attendant. Use the Privacy button on the receptionist’s telephone
to ensure that the MERLIN Attendant and the receptionist do not answer calls
simultaneously.

You may use an answering machine with your MERLIN Attendant for backup

message handling whenever you are not available to answer your calls. Use of
an answering machine with a telephone connected to the MERLIN Plus
system requires a General Purpose Adapter (2301-GPA). See the user
information enclosed with your answering machine and General Purpose
Adapter, as well as the MERLIN Plus Communications System Release 1 or

Release 2 System Manual, for complete information on installing and

administering your answering machine.

To use an answering machine with the MERLIN Attendant, you must have an
Auto Answer button programmed on your telephone. When “Auto Answer”
is activated, calls transferred to you by the MERLIN Attendant ring at your
telephone and at the answering machine. To ensure proper operation of your
answering machine, always activate your Auto Answer button when you
leave your office and deactivate it when you return.

Your answering machine’s tollsaver feature works differently in
combination with the MERLIN Attendant. Unless you have a
personal line, you will not hear your telephone ring when you call in

for your messages. You can, however, determine if you have
messages by counting the seconds after you are switched to your
telephone by the MERLIN Attendant. Because each ring lasts
approximately six seconds, you can safely assume that you have no
messages on your answering machine if it does not answer within 20
seconds (approximately three rings).

After business hours you can activate Call Forwarding on Central Office lines
answered by the MERLIN Attendant to have your incoming calls forwarded
to another number. If a CF line is busy, callers will be transferred to the
MERLIN Attendant. The night announcement should ask callers to call back
in a few minutes when the line is available so that their call can be forwarded.

Example: “Thank you for calling ABC Motors. Our sales hours are 10:00 a.m. to
6:00 p.m. Monday through Saturday. Please call back in a few minutes if you would
like your call forwarded to our emergency service number.”

1-6 The MERLIN Attendant