Руководство Пользователя для Avaya merlin plus

If callers dialing into the MERLIN Plus system hear the MERLIN Attendant

greeting message but are disconnected instead of being transferred, one or
more required announcements may not have been recorded.
this is the problem:

Select an outside line and call the MERLIN Attendant by

number of your business.

Listen to the greeting message.

To verify that

dialing the main

Dial a valid extension number for your MERLIN Plus system. If you hear a

series of Touch-Tones as you dial, you have verified that the recording is
missing. (During normal operation, this process is silent.)

To correct this problem, follow the procedure “Changing Your Recorded
Announcements” in Section 2, “Changing the Current Settings,” to record a

day announcement, night announcement, or hold announcement.

If a caller hangs up before the MERLIN Attendant has completed a transfer,

the call may be transferred to the receptionist even though no caller is

present. The receptionist will hear silence or a dial tone upon answering
the call.

To minimize this problem, install answering machines at destination
telephones in your system. The answering machines will then intercept calls
before they are transferred to the receptionist’s telephone. If answering
machines are in use, the only “phantom” calls that will continue to ring at the
receptionist’s telephone will be from callers who hang up as soon as the
MERLIN Attendant answers.

Call the AT&T National Service Assistance Center at 1-800-628-2888 for more

assistance.

3-2  Troubleshooting