Руководство Пользователя для Gateway 600ygr

Chapter 3: Getting Help

www.gateway.com

The eSupport site is divided into four major areas:

■

Support Home

■

Downloads

■

Contact Us

■

Account Info

Each of these areas is represented by a tab across the top of the Web page.

To get specific information about your computer, type your serial number into 
the My System Information box, then click 

or click 

. For more information, see “Finding your specifications” on page 14.

The Support Information link lets you access product documentation, 
specifications, and manuals. By entering your serial number, you get specific 
documents related to your system. You can also browse through the reference 
area to locate an article specific to the question you have.

The Tutorials link lets you access an extensive library of how-to articles and 
videos on topics such as making audio CDs and installing a hard drive.

The Downloads tab provides the latest software updates for BIOS and driver 
upgrades. By entering your serial number you get drivers specific to your system. 
Click 

 to walk through a step-by-step wizard to locate your drivers. 

For more information, see “Updating device drivers” on page 235.

The Contact Us tab contains links to technical support with a live technician, 
including chat and e-mail. Click 

 to get a list of Gateway telephone 

numbers for both sales and support. For more information, see “Telephone 
support” on page 291.

The Account Info tab contains support for non-technical issues, like the status 
of your order or changing your account address.