Release Note для Spectra Logic spectra t120
User Guide Updates
118
Appendix B – Service and Support
Warranty
The Spectra T120 library is warranted for one year from date of shipment from the
factory. This warranty includes a Next Business Day On-Site service contract for sites
located in North America and the European Union, and is explained as follows:
factory. This warranty includes a Next Business Day On-Site service contract for sites
located in North America and the European Union, and is explained as follows:
Access to a Spectra Logic support representative any business day (not including
evenings, weekends or holidays) from 8:00 a.m. to 5:00 p.m. local time.
evenings, weekends or holidays) from 8:00 a.m. to 5:00 p.m. local time.
Service visit from a field service representative, upon verification that the unit
purchased has malfunctioned, Spectra Logic must be notified by 4:00 p.m. (local time)
for a field service representative to be dispatched that day for arrival the following
business day.
purchased has malfunctioned, Spectra Logic must be notified by 4:00 p.m. (local time)
for a field service representative to be dispatched that day for arrival the following
business day.
Note:
Under any Warranty and Additional Service Option, if Spectra Logic
forwards to Customer a library or part to replace a malfunctioning library
or part, Customer will return the malfunctioning unit or part to Spectra
Logic (using the RMA # provided) within five days of receipt of the
replacement library/part. If Customer does not return the malfunctioning
library/part within five days (fob destination), Customer will pay for the
unit/part at the then-applicable list price and upon receipt of invoice from
Spectra Logic.
forwards to Customer a library or part to replace a malfunctioning library
or part, Customer will return the malfunctioning unit or part to Spectra
Logic (using the RMA # provided) within five days of receipt of the
replacement library/part. If Customer does not return the malfunctioning
library/part within five days (fob destination), Customer will pay for the
unit/part at the then-applicable list price and upon receipt of invoice from
Spectra Logic.
If Customer does not pay as provided herein and such non-payment
continues for 10 days after written notice, Spectra Logic may unilaterally
void the warranty and pursue all available remedies.
continues for 10 days after written notice, Spectra Logic may unilaterally
void the warranty and pursue all available remedies.
Advanced Service Options
To view Spectra Logic’s advanced service options, visit the Spectra Logic Web site at