Руководство Пользователя для Spectra Logic spectra t120

Appendix B.  Service and Support

174

Your Technical Support representative may ask you to return a problem component to 
Spectra Logic for servicing. To return a library component for service:

1. Obtain a Return Materials Authorization (RMA) number from a Technical 

Support representative.

Spectra Logic needs this number to identify the part on its arrival.

2. Pack the component in special shipping materials as instructed by Spectra Logic.

Note: If the component is improperly packed, the warranty is void.

3. Send the component to the following address:

Note: Be sure to reference the RMA number on your library, or its repair 

will be delayed.

4. For follow-up on RMA items, contact Technical Support as listed below:

800.227.4637 or 303.449.0160

support@spectralogic.com