Руководство Пользователя для Xerox Xerox Mobile Print Cloud Support & Software
Account Issues
Did Not Receive a Temporary Password When Creating a User
Account
Account
• Check to see if the temporary password email is in your junk email folder.
• Check to see if your mailbox is full.
• Check the email address you entered for an error. The system sends the password to
• Check to see if your mailbox is full.
• Check the email address you entered for an error. The system sends the password to
the exact email address that you entered.
• Issue a request to have the password resent.
Unable to Log in with Workplace Credentials (Mobile Print Cloud
Users Only)
Users Only)
If you get a message that authentication failed due to invalid credentials while logging
in to Mobile Print Cloud (using your workplace credentials) try the following:
in to Mobile Print Cloud (using your workplace credentials) try the following:
• Make sure you are entering your domain and username using the correct format
(domain\username).
• Your domain or username may have changed. If either has changed, click the Reset
User Name link on the Login screen to associate your email address with your new
domain\username.
domain\username.
Printer Issues
Check the following:
• Make sure the document you printed is a supported file type: doc, docm, docx, xls,
xlsx, xlsm, png, ppt, pptx, pptm, pdf, txt, rtf, tif, tiff, jpg, gif, jpeg, png, odt, ods, odp,
odg, odf, zip, or eml. Adobe Portfolio files are not supported. Zip files are supported
in Mobile Print Cloud deployments only.
odg, odf, zip, or eml. Adobe Portfolio files are not supported. Zip files are supported
in Mobile Print Cloud deployments only.
• Check the printer to determine if the output is being held for resources. There is an
auto scale feature (Mobile Print Cloud deployments only) that will resize the page
sizes listed below; the determination of page size of the entire document is based on
the size of page 1. The administrator can enable or disable the feature. If this feature
is enabled, and the paper size needed to print the job is not loaded, the job will be
scaled to fit the available paper. To determine what setting your deployment has,
check with your administrator.
sizes listed below; the determination of page size of the entire document is based on
the size of page 1. The administrator can enable or disable the feature. If this feature
is enabled, and the paper size needed to print the job is not loaded, the job will be
scaled to fit the available paper. To determine what setting your deployment has,
check with your administrator.
Xerox
®
Mobile Print Cloud
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User How To and Troubleshooting Guide
Troubleshooting