Руководство Пользователя для Xerox Xerox Mobile Print Cloud Support & Software
Once a print job is transferred from the agent to the printer, Xerox Mobile Print Cloud
charges for that job. It is the user's responsibility to confirm that a print device is
compatible with Xerox
charges for that job. It is the user's responsibility to confirm that a print device is
compatible with Xerox
®
Mobile Print Cloud. It is strongly recommended that you use a
trial account or download the Xerox
®
Global Print Driver to test the compatibility of your
devices.
Job Did Not Print With Correct Font
Documents containing custom or non-standard fonts may not print as expected because
the font is not available to the Mobile Print Cloud. For example, in order for Microsoft
Office documents to print as expected, the fonts used in the document need to be default
Microsoft Office fonts and must be supported by the target printer. To ensure your
documents print as expected, replace any non-standard fonts with fonts that are
supported by the:
the font is not available to the Mobile Print Cloud. For example, in order for Microsoft
Office documents to print as expected, the fonts used in the document need to be default
Microsoft Office fonts and must be supported by the target printer. To ensure your
documents print as expected, replace any non-standard fonts with fonts that are
supported by the:
• application used for creating the document
• printer model you have selected
Job Printed 2-Sided Instead of 1-Sided
The administrator can set the Print Control Policy to print all Mobile Print Cloud jobs
2-sided.
2-sided.
Job Printed in Black and White Instead of Color
The administrator can set the Print Control Policy to print all Mobile Print Cloud jobs
in black and white. Users can only see the print settings allowed by the administrator.
in black and white. Users can only see the print settings allowed by the administrator.
Note
Even if the administrator allows color printing, the job may still print in black and white
if a default has been set at the printer that prohibits color printing.
if a default has been set at the printer that prohibits color printing.
Unable to Select Color Printing
The administrator can set the Print Control Policy to print all Mobile Print Cloud jobs
in black and white. Users only see the color option if allowed by the administrator.
in black and white. Users only see the color option if allowed by the administrator.
Printer is Requesting for Paper to be Loaded When it Should
Substitute
Substitute
The paper substitution feature depends on information received from the printer. Some
printers do not supply the required tray information for Mobile Print Cloud to substitute
a loaded paper size.
printers do not supply the required tray information for Mobile Print Cloud to substitute
a loaded paper size.
Paper substitution is not available when printing through print queues because the paper
tray information cannot be determined.
tray information cannot be determined.
3-5
Xerox
®
Mobile Print Cloud
User How To and Troubleshooting Guide
Troubleshooting