Листовка для Xerox DocuTech 6100 Production Publisher

Troubleshooting

8-8

System Guide

•

If the /opt partition is full, delete unnecessary files and 
compress and move any core files that are in the /opt/
XRXnps/corefiles directory.

•

If the /var/spool partition is full, determine the size of the /
var/spool/XRXnps/inQ directory. If a job is larger than half 
the size of the directory, delete the job and restart the 
Xerox software.
If the job is small, store it on a server and resubmit the job 
from the client.
Delete any faulted, ineligible, or held jobs that are no 
longer needed. Also, delete any completed jobs in the /
opt/XRXnps/log/errorLogs directory.

•

If any other partition is full, free space on the partition by 
deleting any unnecessary files.

•

If only one job is in the printer queue, cancel the job and 
resubmit as smaller files.

1. Hold the job.
2. Resubmit the job to a draft PostScript printer to determine 

if the master is corrupted. If the job prints without 
problems, contact the Customer Support Center.

NOTE: If a job that is known to be without faults has been 
submitted and does not print, shut down and restart the 
DocuSP software.

If an active job has a status of printing or waiting for the 
printer and does not print and there are no faults or 
messages displayed, perform the following:

1. Open the printer door. If a message appears in the faults 

and messages frame, then the communication with the 
printer is working.

2. Restart the DocuSP software. If the problem still persists, 

contact the Customer Support Center.

If the job does not print as expected (missing pages, missing 
data, incorrect page orientation, incorrectly ordered sets, job 
attribute inconsistencies), perform the following:

1. Check the job properties to ensure proper programming.
2. Check for any queue override attributes that may be 

conflicting with the job programming.